Legal

Refund Policy

Who We Are

Revideo.io is owned and operated by Nexgen, a digital marketing agency and a company incorporated in Pakistan with the Securities and Exchange Commission of Pakistan (SECP), with its registered office at Office 33, Mediacom Plaza, Koh-e-Noor Jaranawala Road, Faisalabad, Pakistan.

At Revideo, we are committed to providing our users with a reliable and efficient reverse video search experience. Revideo.io helps people find duplicate, similar, or stolen versions of a video across the web. To ensure transparency and customer satisfaction, we have outlined our refund policy below. Please read it carefully before using our services.

Payment Methods

Payments must be completed using a valid credit or debit card from Visa, Mastercard, Discover, or American Express. We do not accept cash, checks, or electronic fund transfers. It is your responsibility to keep your payment and contact information updated.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.

Subscription & Credits

Revideo offers subscription plans (Standard, Creator, Agency) billed monthly. Each plan includes a set number of basic and deep searches, along with different features, to access our services.

Eligibility for Refunds

Refunds are applicable under the following conditions:

  1. Technical Issues: If a user encounters a technical issue that prevents the service from functioning as intended and the issue cannot be resolved by our support team.

  2. Service Downtime: If the service is unavailable for an extended period due to unforeseen technical difficulties, and this significantly affects the user’s ability to utilize the service.

  3. Unauthorized Charges: If a user is charged a duplicate amount without their consent due to errors in our billing system.

  4. You can claim a refund within 30 days.

Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

  1. Change of Mind: If a user decides they no longer wish to use the service after purchase.

  2. Usage After Refund Request: If the service has been used after a refund request has been initiated.

  3. Misuse of Service: If the account or service was used in violation of our terms of use.

  4. Subscription Cancellations: If a subscription is canceled after the billing cycle has started. In such cases, the service will remain accessible until the end of the current billing period.

  5. Downgrades or plan changes made after credits have been consumed.

  6. Accounts suspended or terminated for violating our Terms of Service.

  7. After 30 days, Revideo will not be responsible for any refund or dispute, regardless of usage.

  8.  No refunds are applicable on special offers & discounted plans.

  9. Non-renewable plans are NOT refundable.

Billing Disputes

If you wish to dispute a charge related to the Services, you must notify Revideo in writing at support@revideo.io. By doing so, you agree not to file a dispute with your bank or credit card provider during the initial 30-day period, allowing Revideo to investigate and resolve the matter. 

If a chargeback is initiated with your bank or credit card company before this timeframe has passed, Revideo reserves the right to recover payment for the services provided, along with any amounts tied to the dispute.

If a chargeback is initiated through your bank or credit card provider on your behalf, Revideo will place your account on immediate suspension until the dispute is resolved. 

Regardless of the final outcome of the chargeback process, Revideo maintains the right to recover payment for all services already delivered or any unpaid balances. Your account may also be referred to a third-party collections agency, and Revideo reserves the right to pursue legal action to recover any outstanding amounts owed.

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our customer support team at support@revideo.io with the subject line "Refund Request."

  2. Provide Details: Include your account details, the reason for the refund, and any relevant transaction information.

  3. Verification Process: Allow up to 5-7 business days for our team to review your request. Additional information may be required to process the refund.

Refund Process

  •  Approval: If your refund request is approved, the refund will be processed using the original payment method within 7-10 business days.

  • Denial: If your refund request is denied, our support team will provide an explanation and work with you to resolve any concerns.

Cancellation of Service

Revideo reserves the right to cancel the user’s subscription under the following circumstances:

  •  If the user breaks the terms and conditions.

  • The user doesn’t follow the usage patterns established by Revideo.

  •   If the user has submitted a request to our customer service.

  • If the user has attempted to harm the reputation or any work of Revideo.

  •  If we receive abuse requests related to a user’s actions from law enforcement agencies.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Faisalabad, Pakistan.

Changes to This Policy

This Refund Policy can be modified, altered, or completely changed without any prior notice to the users. Users should review this Refund Policy in detail before purchasing any Revideo plan.